Alveston House Hotel has been named Best Small Hotel of the Year for the second time in three years. Presented during a gala dinner at the Marriott City Centre hotel, the privately owned business fought off stiff competition to win the coveted award at the Bristol Tourism and Hospitality Awards on January 28.
Around 300 representatives from across the tourism, hospitality and retail sectors attended the awards ceremony, at which almost 200 applicants were whittled down to just 17 winners.
Other award winners included the At-Bristol science centre, which was presented with the Sustainable Tourism Award; Pieminister, which won the Taste of Bristol Award; and Bristol Zoo Gardens, which was named Large Visitor Attraction of the Year.
Kathryn Davis, commercial services manager at Destination Bristol – one of the event’s organisers – said: “This is a fantastic result for so many tourism and hospitality businesses in Bristol and the surrounding areas. We are thrilled that a high number of organisations and individuals took time to enter the awards and support this initiative.”
Speaking specifically about Alveston House Hotel’s success, she said: “Alveston House put together an exceptional award entry with a huge range of supporting evidence covering each and every point. Calls to the business were managed exceptionally well and were dealt with in a professional and efficient manner.
“The hotel won in an incredibly tough category. Each year this gets more and more competitive, and this is an incredible achievement.”
The hotel, which prides itself on providing a “bespoke service with a personal touch”, was judged on a range of criteria including service, facilities, accessibility, environmental issues and staff development.
Hotel owner Julie Camm believes there are five main keys to the hotel’s success; the first being its experienced and dedicated team.
“I am so proud of my whole team who’ve worked tirelessly together to achieve excellent results,” she said after collecting the award. “It really is all the extra little touches of ‘magic dust’ that our fanatically enthusiastic staff delight in delivering to make guests feel important and want to return – and bring their friends.
“One of main reasons for winning this time was due to our continuous investment in not only the fabric of the hotel, but also in our team.”
The second strength, she claims is the hotel’s extensive facilities. It has an excellent reputation for hosting business conferences and weddings, receiving rave reviews for its Carriages restaurant, which was recently awarded the AA rosette for the fourth year running. It offers complimentary parking, three excellent meeting rooms and free Wi-Fi throughout the hotel. Add in the hotel’s airy conservatory and walled gardens, and Ms Camm believes it is the perfect place to relax after a day of conferences, celebrations or sightseeing.
“It has been such an exciting time over the past year with so many fabulous weddings and events taking place” she said.
Thirdly, the location of the hotel makes it easily accessible for business and leisure customers alike. It is located on the outskirts of Bristol, near where the M4 and M5 motorways meet. As a result, it is in easy reach of Chepstow Racecourse, the Mall at Cribbs Causeway, Bristol University, Cheltenham and a range of other attractions.
The fourth point the hotel owner makes is that Alveston House Hotel is not only a thriving business; it is also committed to promoting and helping other local businesses in the area. Ms Camm has published her Top 21 Business-Boosting Secrets on the website and believes that co-operation, not competition, is key to beating the economic downturn.
“We unashamedly choose not to join in the recession and we’ve even sponsored an entirely free day for local businesses to share in all of our commercial success secrets,” she explains.
Finally, she recognises the support of the hotel’s guests, who just keep on coming back: “We would like to thank all of our loyal guests, many of whom have become great friends of the hotel, for their continued custom. Without you we would not have been able to win this fantastic title.”