What our guests say about us....



Trip Advisor Review - 1st December 2009
Very convenient location for Bristol and surrounding area, without being city-fied. It was perfect for me as I had conference in Bristol Fri and Monday, so wanted a quiet place to 'lie low' and relax over the weekend, somethwre that didn't feel like all the other hotels that I have to stay in when working. So this was lovely - homely yet very professional. Personal service, great food, attentive yet non-intrusive staff. I would recomment it to anyone. My only advice would be to check with the staff what room you're booking as not all rooms have been updated in the style shown on website - all are no doubt clean and comfortable as mine was, but not all are in the New England style, mine was slightly dated in style. (Although as I say, perfectl clean and comfortable.) A great weekend - thank you to great staff.

Trip Advisor Review - 23rd November 2009
My wife and I and one of our children stayed for a weekend break as a base for visiting Bath and Bristol. Having read the reviews on Trip advisor I was comfortable with my decision to book. The Hotel did not disappoint - the reception was very friendly and welcoming and took us to our room which was perfectly neat and tidy and well appointed - care and thought had obviously gone into the preparation by housekeeping. The dinner was excellent, a high quality steak which is quite rare to get in this country and the service was absolutely first class (also quite rare). I travel a lot on business and am very picky with quality. This hotel is exceptional and I will definately be staying again. If you want a worry free and pampered time this is a good place to stay. Many thanks to all the staff.

Trip Advisor Review - 8th October 2009
Found by chance and we found the level of service and attention from the many staff memorable. Clean and comfortable room and a first class dinner added to our stay. To find such a delight is rare and it is just a shame that we live so far away. Our next visit to Cribbs Causeway will have to allow another visit.

Trip Advisor Review - 4th October 2009
Just spent the weekend at this delightful hotel. On arrival on Friday evening we were immediately impressed by the welcome we received. Our room was large, airy and very tastefully decorated as well as being spotlessly clean. We decided to eat in the hotel restaurant on our first evening and it did not dissapoint. The food was of a very high standard, beautifully presented and served by very friendly and proffessional staff in lovely surroundings . Breakfast was also very good, with plenty of choice and a bottomless coffee pot!... an excellent break and real value for money.

Trip Advisor Review - 2nd October 2009
This hotel was booked by my office and I expected the usual tired, worn business hotel with uncaring, indifferent staff and equally indifferent food. How wrong could I be!! This is an excellent hotel, the room I stayed in was clean, had a very comfortable bed and was equipped with TV and all the usual extras, tea coffee etc. No mini bar, but hey, who needs it when you've a bar downstairs staffed by friendly helpful people? The food was fabulous, I've eaten in some fine restaurants and this place could hold its own against most of them. I only had one night at this little gem but I will be back. Excellent.

Trip Advisor Review - 19th September 2009
I stayed here initially for one week, but liked it so much that I extended my stay to 10 nights! Lovely comfortable bed, nice quiet room (no traffic noise despite close to main road). Fantastic food both for breakfast and evening meals. All the staff were very friendly and very helpful. I didn't want to leave!! It's a perfect location for anyone wanting to reach Bristol/South West and Wales and I would recommend 100% to anyone looking for an excellent hotel within quick & easy road access.

Colin Richards - 2009
With many thanks and great appreciation for all you have done to make my stay a home from home during the past year.
    
Joan Wilson - 28 & 29 March 2009
This letter is to thank you for the fantastic effort you put in to make our weekend really special.  We are so glad that we booked your hotel for the event.  I was very impressed with the way things went so smoothly and all the guests said the s ame; from the catering to the accommodation, it was perfect.  It is a very comfortable place to stay.
 
Mr & Mrs Jones - 14 March 2009
The General feeling of 'can do' and helpfulness was so welcome, when many establishments these days do not always supply these traits.
 
Mr & Mrs Andrews - 16 January 2009
We had a thoroughly enjoyable time and you have a gem of a hotel here. Thank you very much to everyone who has served/helped us.
 
Phil Collinge - 16 December 2008
Just a line to thank you for your great hospitality during our stay breaking the journey from Scotland to Devon.  You have superb friendly staff, the food was spot on and we would certainly return.
   
Mr & Mrs Goad - 10 December 2008
A perfect gem to stay at for any visit to the Bristol, Bath, Gloucester, Forest of Dean area.  Comfortable, elegant, refined and most relaxing.  A hospitable, welcoming, courteous and attentive staff and a first class kitchen.  Two visits a year for the past 5 years says it all; highly recommended.